Detail-oriented and organized Operations, Administrative, and Customer Support professional experienced in supporting remote, hybrid, and onsite business operations across installation and maintenance, education, agriculture, healthcare, and digital support environments. Skilled in client communication, workflow coordination, scheduling, documentation management, and maintaining structured systems that support smooth daily operations, responsiveness, and professional customer experiences.
Administrative & Customer Support Assistant
Nigeria
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Summary
I provided administrative and customer support , managing emails, scheduling meetings, onboarding clients, and maintaining accurate records. I responded to customer inquiries via email, phone, and chat. I diligently coordinated workflows and ensured timely task completion.
Highlights
Managed inquiries across email, calls, as well as chat platforms and supported helpdesk by resolving issues using ticketing systems, thus improving overall response time and client outcomes.
Maintained organized customer records and workflow updates using CRM tools.
Workflow & Task Tracking - Monitored assigned and pending tasks to improve response consistency using project management tools.
Italy
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Summary
Generated leads, organized contacts and accounts to maintain a clean database. Coordinated and automated repetitve tasks, thus significantly optimtzing workflows. Built and managed structured systems, monitored and updated project timelines, thus improving overall operations coordination. Managed data entry, pipeline tracking, and documentation to enhance reporting accuracy. Generated performance reports and analyzed campaign metrics to inform strategic sales decisions.
Highlights
Updated lead records and maintained organized sales pipelines
Coordinated project timelines, documentation, and operational activities
Supported automated workflow processes for operational efficiency
Maintained structured reporting and performance records for operational visibility
Cybersecurity Trainee
Calabar, Cross River, Nigeria
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Summary
I gained practical experience from applying incident response measures and utilizing various security tools such as phishing email analysis tools and network security tools.
Highlights
Conducted phishing email analysis by reviewing suspicious emails and identifying security threats.
Applied basic incident response procedures for simulated threats
Client & Community Manager
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Part-time
Summary
I focused on being the friendly first point of contact for our clients. I spent my time responding to emails, chats and phone calls making sure every inquiry was handled quickly and politely. I learned how to manage the team's schedule so that no appointments were missed. I mastered the art of clear communication, client onboarding, active community engagement, and staying organized even on busy days.
Highlights
Assisted new clients through onboarding and follow-ups
Responded to inquiries across multiple communication channels, supported community interaction, coordinated appointments and tracked pending communication.
Maintained professional and timely communication across multiple channels such as email, phone, and chat.
General Manager
Calabar, Cross River, Nigeria
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Summary
I supported operations by coordinating production workflows and overseeing the dispatch and delivery of consumer products, ensuring orders moved from processing to customers without delays. I maintained structured documentation and SOPs to keep daily activities consistent and trackable, while managing vendor communication and procurement to avoid stock gaps and reduce waste. Using spreadsheets and simple tracking systems, I monitored key metrics, updated records, and supported basic reporting for planning and decision-making. I also handled scheduling and coordination across teams to keep operations aligned, resolve issues quickly, and maintain a steady flow from production to delivery.
Highlights
Coordinated production and delivery activities as well as daily operational workflows to ensure the smooth running of business activities.
Maintained structured records and standard operating procedures.
Managed order movement, dispatch, and customer delivery schedules.
Oversaw procurement and inventory management to ensure consistent availability of products.
administrative support, task execution, & workflow coordination.
client relations, helpdesk support, clear communication, & support handling.
client onboarding, CRM updates, pipeline tracking, & automation support.
task tracking, project coordination, deadline management.
data privacy, quality assurance, attention to detail.
issue resolution, quick troubleshooting, helpdesk support, & ticket handling.
accurate data entry, writing SOPs, record keeping, & documentation.
calendar management, meeting scheduling, time coordination.
inbox organization, email response, & message prioritization.
My Portfolio
Freelance
Summary
This project focused on improving operational structure, client management, and workflow efficiency for a service business. I created a CRM sales pipeline in HubSpot, developed a structured client onboarding SOP, conducted an operations audit with practical workflow solutions, and mapped a complete lead-to-delivery workflow showing handoff points, tools used, and quality checkpoints to support organized operations and service delivery.
